About / Terms
At My Moissanite, we believe fine jewelry should be admired for its beauty, not price. We are confident that we can beat the price of any of any Canadian jewelry store for a similar product. Please browse our spectacular collection of custom jewelry and discover the beauty of moissanite.
Shipping is a $25 flat fee for anywhere in North America. Outside of North America is $50. Most items will be shipped out 10-15 business days after ordering, depending on the ring style and the amount of custom work required. We are not responsible for lost packages due to wrongly provided addresses. All parcels will be sent via Fedex, which takes 1-2 days for delivery.*
If you aren’t thoroughly delighted by our moissanite jewelry, or we failed to exceed your expectations, My Moissanite has a 10-day return policy. Please note, orders are not cancellable after purchase.
Send all returns to the address below:
My Moissanite Inc., #903 – 3345 Kingsway, Vancouver, BC V5R0A7
Items to be returned must be shipped within 10 days of receipt of the item. After this date, the items cannot be returned for a refund or exchange.
The original tags must still be attached to the unworn item in order for refunds to be processed. If the tag has been removed (or if it has been removed and re-attached by the customer) the return policy is voided.
Items must be in new condition (no visible signs of wear and tear). Items that have been altered by a jeweler other than Vancouver Moissanite (i.e. rings that are re-sized) are not eligible for a refund.
Items that are custom-made are generally non-refundable. Please contact us if you are unsure whether an item is eligible for refund or exchange.
The shipping charge is non-refundable. You are also responsible for the shipping charge to return an item. We recommended ensuring the parcel as we will only refund orders after we receive the item(s) back.
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